General conditions individual reservations
Guests will receive confirmation of a booking via email. Guests are required to be at least 18 years of age when booking accommodation. The hotel reserves the right to cancel the booking if on arrival the guest is unable to provide valid ID for proof of age.
CHECK IN, CHECK OUT INFORMATION AND CANCELLATIONS
Check in time is between 16:00 and 18:00 – and check in after 18:00 must be agreed beforehand.
Check out time is no later than 12:00, later check out must be agreed beforehand.
A credit card must be registered for the booking no later than one week before arrival, and unless agreed otherwise, payment of rooms, minibar, bar, restaurant, room service etc. must be paid at check out.
In the event of a NO-SHOW, all confirmed rooms and activities will be charged at 100% of the total amount.
Cancellation of a confirmed hotel room must be made at least 5 days before arrival. If the hotel room is cancelled less than 5 days before arrival, the room will be charged in full.
Cancellation of confirmed tailor-made packages (up to 5 rooms and/or up to 5 persons) – must be made no later than 4 weeks before the agreed arrival date. If a confirmed tailor-made package is cancelled less than 4 weeks before to the agreed arrival, 80% of the agreed price of the package will be charged.
Please note. All our rooms are non-smoking – please use designated smoking areas.
PRICES AND PAYMENT
We reserve the right to change prices due to increased costs of goods, services, taxes and fees or other costs that are controlled by external parties.
We strive to be a cash-free business and therefore encourage and thank our guests to use electronic payment solutions, as this is the safest way for our guests to travel. We encourage payment by credit card. Our accept Mastercard, Visa and American Express. If the customer wishes to pay by cash only Romanian Leu – LEI is accepted. Cheques and or traveller’s cheques are not accepted.
Any credit must be agreed and accepted in advance. Our terms of payment for credit are 10 days net. Payment information for our hotel is in the table below, the same information will also be shown on any invoice.
We reserve the right to request prepayment.
The guests are financially responsible for any damage to hotel rooms, fixtures or other equipment caused.
If circumstances that are beyond our control such as strikes, fires, extreme weather and other events that cause your stay or activity not to be carried out, we reserve the right to cancel your stay or activity without being responsible for payment of compensation. In general, bad weather is considered normal and does not give the customer the right to cancel or change any booking.
We advise all guests to take out cancellation insurance with an insurance company, to cover themselves for cancellation due to illness. In addition, it is recommended that all guests have valid travel insurance.
ACTIVITIES WITHOUT ACCOMMODATION
MATCA ESTATE reserves the right to change or cancel activities due to unforeseen issues with equipment or guides – as well as bad weather. When weather dictates the originally planned activity, MATCA reserves the right to cancel the activity on the advice of our guides.
All participants are responsible for their own physical and psychological condition, bearing in mind the nature of these activities. All participants of risky activities must sign a waiver clause stating their participation is at their own risk and responsibility.
Participants must always abide by the instructions given by the guides; guides have authority during the activity they lead. Guides have the authority to deny any person’s participation from the activity if they consider there to be a safety risk – this can be related to health, physical condition, being under the influence of alcohol or drugs or if they act in a way which is a nuisance to other participants.
Use of and taking of personal equipment/items on any activities, such as cameras, mobile phones, bags, jewellery, glasses etc. is at the participants’ own risk.
Participants must arrive at least 15 minutes before the scheduled activity time, in order to have time to prepare for the activity.
Late arrival may result in a shorter activity or missing the activity altogether. The activity must still be paid in full and no refunds will be given.
Any disagreement between parties that cannot be resolved without the use of court proceedings, the jurisdiction is a court in Romania and its decision will be final.
We reserve the right to make any changes to the terms of a single event or period – the hotel or contractor will provide information on this.